Trade ReclaimSupport Response Times
Honest expectations on Trade Reclaim email support response times, why exchange-side cases take longer, and the self-serve articles that answer most questions faster.
Trade Reclaim support is handled over email at support@trade-reclaim.com. We aim to reply to most messages within one to two business days. Cases that depend on an exchange reporting your trading data can take longer, because that part is outside our control.
How fast you can expect a reply
We reply to support emails in the order they arrive. Straightforward questions about your dashboard, payouts, or how cashback works are usually answered within one to two business days. Sending one clear email with the details below helps us resolve your case on the first reply instead of going back and forth.
- The email on your Trade Reclaim account.
- The exchange and the public UID you linked.
- What you expected to happen, and what happened instead.
Why some cases take longer
Some questions depend on data that comes from the exchange, not from us. Trade Reclaim is non-custodial: we only hold your email and public UID, and we rely on the exchange to report your trading volume to our affiliate account. That reporting can lag.
- UID verification can take up to 48 hours after you link an account.
- Cashback per trade is credited within 48 hours of the trade, once the exchange reports it.
- Missing or low cashback often means the exchange has not yet reported that trade, so we may need to wait for or query the exchange-side data before we can give you a final answer.
Note: If your case involves exchange-side reporting, please allow the full 48-hour window before writing in. Many "missing cashback" reports resolve on their own once the trade is reported.
Most questions are already answered here
Before you email, it is worth a quick look at the help center. The most common support topics have step-by-step articles that get you a fix faster than waiting for a reply.
- No trades detected usually means the exchange account was not created through the Trade Reclaim referral link, so your volume is not tagged to us.
- Missing or low cashback can come from an unreported trade, an excluded contract type, or BitMart spot, which earns no cashback.
- Payout not received is most often still inside the 48-hour window, an invalid wallet address, or another payout already pending.
If an article does not solve it, reply with the details above and we will take it from there.
FAQ
How fast does Trade Reclaim support respond?
Most email replies go out within one to two business days. Cases that depend on exchange-side reporting can take longer.
Is there live chat or phone support?
Support is handled by email at support@trade-reclaim.com. There is no phone line, so email is the fastest way to reach us.
Why has my cashback or payout not been resolved yet?
Cashback is credited within 48 hours of a trade and payouts process within 48 hours of a valid request. If you are still inside those windows, no action is needed yet.