Trade ReclaimContacting Support
How to contact Trade Reclaim support by email and what details to include for a fast resolution.
To contact Trade Reclaim support, email support@trade-reclaim.com. Include your account email, the exchange and UID involved, and a clear description of the problem so the team can resolve it on the first reply.
How to reach support
Trade Reclaim support runs over email. Send your message to support@trade-reclaim.com from the same email address you used to register your Trade Reclaim account, or name that address in the message. That lets the team match your request to your dashboard right away.
What to include for a fast reply
The more specific your message, the faster you get a real answer instead of a follow-up question. Include:
- Your account email, the address linked to your Trade Reclaim account.
- The exchange and UID, name the exchange (for example Bybit or MEXC) and the public Exchange UID you linked, so support can check verification and reported volume.
- A clear description, what you expected, what actually happened, and when. For payout issues, note the amount and the wallet address and network you set.
- Screenshots, a screenshot of your dashboard, the error, or the exchange screen usually saves a back-and-forth.
Note: Never share your exchange password, API keys, or any 2FA codes. Trade Reclaim only ever needs your public UID, and support will never ask for anything that controls your funds.
Check the troubleshooting guides first
Many questions have a same-day answer in the help center, and a quick look can save you the wait for a reply. Start with the issue that matches yours:
- No trades detected, usually means the exchange account was not created through the Trade Reclaim link, so your volume is not tagged to the affiliate.
- Missing or low cashback, the exchange did not report a trade, the contract type is excluded, or you traded BitMart spot (no cashback on spot).
- Payout not received, you may still be inside the 48-hour processing window, the wallet address may be invalid, or another payout is already pending.
Response time and what happens next
Support reviews your account against the details you send. Some issues resolve on their own with time: UID verification can take up to 48 hours, and credited cashback is processed per trade within 48 hours. If you are inside those windows, mention it in your message so the team knows what you have already checked.
FAQ
What is the Trade Reclaim support email?
It is support@trade-reclaim.com. Email from your account address and include your exchange and UID for the quickest help.
Will support ask for my exchange login or API keys?
No. Trade Reclaim is non-custodial and only ever uses your public UID. Support will never ask for your password, API keys, withdrawal access, or 2FA codes.
How long does it take to get a reply?
Replies come by email. Before writing, check whether your issue is still inside a normal window, such as UID verification or payout processing, which can each take up to 48 hours.